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For Overseas Customers

Thank you for visiting our store!
bilux Co., Ltd. is a distribution/wholesale company in Japan. We carry quality eyelash extension and eyebrow products.

Sorry. Our English web site is now under construction and will be available in 2017.

In the meantime, we invite you to browse through the URLs below and shop our online store. If you have any questions, please feel free to email us.

How to order

Click on an item category on the left. The items in the chosen category will be shown on the right.
Adjust the quantity of items you want, and click [Add to my cart] to add the selected item(s) to your shopping cart.
You will now able to see what item(s) have been added to your shopping cart.
To add more items to your cart, repeat the previous steps.
As you proceed through the checkout process, please follow the instructions on each page.
Your order is successfully processed.

Return and exchange policy

Before you purchase:

For hygienic reasons, we do not accept any returns or exchanges of opened products due to their incompatibility with your skin. If you find a product to be incompatible with your skin, stop using it and consult with a doctor. We cannot take any responsibility for any trouble caused by the incompatibility of products with your skin.

If you do not have knowledge and experience in eyelash/eyebrow extension treatment, please refrain from purchasing our products. If you provide any related treatment to the public, you must register with your local health center. You are also required to hold a cosmetology license. First time users of our products should read the instructions carefully.

Return and replacement of defective products:

Conditions for product returns and replacement
To qualify for product replacement, you must notified us of the defective product within 7 days of receiving it.

・In stock: we will replace the defective product with a new one
・Out of stock due to the product being discontinued: we will offer a full refund of your payment

※Returns and exchanges will not be given to discounted or on-sale products nor to products damaged through customer misuse.

Extra postage charged for the return and replacement of products will be paid by bilux Co., Ltd.
Please contact us within 7 days after receiving the defective product since the return and replacement of products require advanced registration.

How to return and replace products:

・Notify bilux Co., Ltd of the defective product.
・We will provide you with a number which you can use to return your defective product to us by C.O.D.
・After inspecting the product, we will inform you whether the product qualifies for a replacement or return.
・If the defective product is no longer available due to its discontinuation of sale, you will receive a full refund on your payment.
・If the defective product is in stock, a new one will be shipped to you within 7 days.

Product replacements and exchanges requested by customers:

Requirements for product replacement or exchanges.
To qualify for a product replacement or exchange, you must notify us with 7 days of receiving the product.

・If the returned product has not been opened or used, and if the company has it in stock, replacements or exchanges may be possible.

Extra shipping costs for replacements or exchanges will be paid by a customer.
Please contact us within 7 days after receiving a defective product since the return and replacement of products require advanced registration.

How to return and replace products:

Notify bilux Co., Ltd of the defective product.
・We will provide you with a number which you can use to return your defective product to us by C.O.D.
・After inspecting the product, we will inform you whether the product qualifies for a replacement or return.
・A prepaid postage (432 yen) will be transferred to your bank account.
・After you have confirmed that the prepaid postage has been transferred to your account, we will ship your requested new product within 7 days.

Address for return and advanced registration:

bilux Co., Ltd.
4th floor of Aoyama First Building,
2-1-1 Shibuya Shibuya Ward, Tokyo
Zip Code: 150-0002
TEL: 03-3400-4343
Email: info2@bilux.jp

Sales Company: bilux Co., Ltd.

Head Administrator: Rie Susume

Address: 4F Aoyama First Building 2-1-1 Shibuya Shibuya-ward, Tokyo

TEL: 0081334004343

Email: info2@bilux.jp

Additional Fees:
Postage fee

Order Cancellations:
Orders may not be canceled later than 14 days after we have sent an order confirmation email to the customer.

Defective Products:
If you receive a defective product, we will replace it, provided you notify us within 7 days of receiving it. Click here for more information on our return policy.

Sales Quantity Limits:
We do not impose any sales quantity limits on our products, with some exceptions.

When orders are shipped:
If you place your order before 13:00, we will ship your order on the same day (weekdays only). Please click the URL links below to check delivery days.
※The above does not apply to products which are temporarily out of stock.
EN: http://www.post.japanpost.jp/int/deli_days/ems/kanto_en.html
JP: http://www.post.japanpost.jp/int/deli_days/ems/kanto.html

Payment Method:
Credit card

About our eyelash extensions

Regarding our eyelash extensions:

Q. What ingredient is used for the products?
A. Polybutylene terephthalate (PBT)

Q. What is 'MIX'?
A. "MIX" refers to the length of hair. Basically our series of eyelash extensions are 8-13mm long. The length varies based on the product series.

Q. What are the differences between the different product series?
A. bilux has a variety of products based on the hairs curl, length, thickness (of the roots and tips of the hair), and other factors.
For more information, please see About our eyelash extensions.

About our glues:

Q. Which glues are the most durable?
A. The durability of glue correlates to its hardening speed. If the glue is applied more slowly than its hardening speed, optimal durability will not be attained. For this reason, we recommend choosing a glue based on your speed of treatment.

Q. Are there any glues for non-professional use?
A. Yes, we offer non-sensitive glues that can be used for non-professional treatment. Do no use glues other than these for non-professional treatment.

Q. How long do your glues last?
A. If you do not open the product, it will expire after 90 days. If you open it, you it will expire after 60 days. The expiration date may shorten depending on how it is kept and the number of times you open it. We recommend replacing our product as early as possible if you keep it in a hot environment for a long time.

About Primer and Remover:

Q. Should I use Primer?
A. Yes. Eyelashes are often stained with invisible dirt and oils on their surface. If you do not remove this in advance, the glue will lose its adhesive strength. Therefore, it is always recommended you clean the eyelashes with Primer to ensure the glue retains its maximum effectiveness.

Q. Will Primer irritate my eyelashes or skin?
A. Primer is ethanol free and does not irritate your eyes. It is gentle on your eyelashes. With our patented technology, Primer with electrolytic alkali ionized water can remove dirt on your eyelashes without any pain.

Q. What is the difference between cream removers and gel removers?
A. They are used for different purposes. Cream removers are applied in order to remove all extensions. In contrast, gel removers are applied in order to remove individual extensions. The former needs a couple of minutes to come into effect, but the latter just needs less than ten seconds until it comes into effect, so please do not apply gel removers to the whole extension.

Q. How long do Primer and Remover last?
A. An unopened remover will not expire for about 3 years. If you open it, it will be expire after about 3 months.

Regarding orders:

Q. I cannot login on the order page.
A. Please reset your password from here. If you still have a problem, please contact us directly

Q. How long does it take until I receive an ordered item?
A. Any orders confirmed by 13:00 on weekdays will be shipped on the same days. There may be cases in which it will take more time than usual for delivery due to the item status. In the event that an ordered item is not in stock, we will not be able to ship it to the customer. Deliveries of items sold during high sales periods may require more time than usual. If you order after 13:00 on a weekday or on a national holiday, your order will be shipped out on the following workday.

Q. I have not received any confirmation email after I ordered from your website.
A. All of our contacts are made by email. If you block certain domains in your email settings, you won't be able to receive our emails. Please check and make sure the following addresses can be received.
info@bilux.jp
info2@bilux.jp

Q. Can you ship multiple items at once?
A. If all the items are to be shipped to a single address, we will try to ship them together.
※Please be aware that we may not be able to bundle items together if they are to be shipped to multiple addresses.

About your payment:

Q. What payment methods you do accept?
A. You can pay by credit card, cash on delivery, or back transfer.

Q. Can you issue a receipt for my order?
A. In order to reduce waste and protect the environment, we do not issue paper receipts as a matter of course. If you need a hard copy, we would ask you to print out the electronic receipt you receive by email.
When orders are placed as cash on delivery, you will receive the order copy as your receipt. If you need a receipt with your company name, you will need to change the name in advance.
We do not accept any changes to the order information once the order has been shipped out.

Q. I forgot to redeem my points and use coupon for my order.
A. Due to the way our order system works, we won't be able to make any changes to the order information after it has been confirmed. Be sure to redeem your points and use coupon before your order is confirmed.

Regarding shipment:

Q. Can I choose the shipping company?
A. No. All orders are shipped by Yamato Transport.

Q. Can I choose my delivery day?
A. Yes. You can choose the delivery day when placing your order.

Q. What are the postage rates?
A. 432 yen (except Okinawa) / 1296 yen to Okinawa
Orders of more than 3,240 yen come with free shipping (except to Okinawa).

Q. I would like to choose a cheaper delivery method.
A. Unfortunately, only the shipping options provided on this site will be possible.

Q. Do you ship overseas?
A. We use EMS to ship overseas. Postage varies depending on the weight of goods and shipping address. We will inform you of the exact postage before dispatching any goods overseas. Please see the following URL to check postage rates and delivery days.

Postage:
EN: http://www.post.japanpost.jp/int/charge/list/ems_all_en.html
JP: http://www.post.japanpost.jp/int/charge/list/ems_all.html

Delivery days:
EN: http://www.post.japanpost.jp/int/deli_days/ems/kanto_en.html
JP: http://www.post.japanpost.jp/int/deli_days/ems/kanto.html

Q. My order hasn't arrived.
A. In some cases, an order might not have been processed due to the following issues:

・Credit card payment has failed.
・Pre-payment has not been made.

Please check the order confirmation email sent to you. If you have not received any emails or if you still have a problem with your order, please contact us directly. We will check your order status immediately.

Return and replacement:

The process of product return and replacement may be initiated if we receive a notice of a product defection within 7 days after you receive the product.

・In stock: you can replace the defective product with a new one.
・Out of stock due to the product being discontinued: you will receive a full refund on your payment.

Returns and exchanges will not be given to products damaged through customer misuse.
Extra postage charged for the return and replacement of products will be paid by bilux Co., LTD. Please contact us within 7 days after receiving the defective product since the return and replacement of products require advanced registration. If you receive the wrong product, we will immediately send the correct product and be responsible for all postage charged for your product return and replacement.

Q. Is it possible to exchange the product with another one if it does not meet my expectations?
A. Yes, but we would ask you to pay the return shipping costs. Please see [Return policy] to get more information about our policy before your order.

We apologize for any inconvenience this may have caused you. We are currently making an English version of the site and will try our best to release it as soon as possible.

bilux Co., Ltd.
Managing Director
Rie Susume

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